Terms & Conditions – Vet360

➤ Vet360 is a digital pet care platform that enables pet parents to book professional doorstep services including veterinary consultations, grooming, bath and spa care, pet food delivery, medicine supply, and homecare support.
➤ Access to Vet360 services is permitted only to users who are 18 years of age or older.
➤ Users agree to provide accurate, truthful, and complete personal and pet-related information at the time of registration and booking.
➤ Vet360 facilitates connections between pet parents and verified independent veterinarians and pet care professionals.
➤ Service availability, pricing, and time slots may vary based on location, demand, and professional availability.
➤ All service bookings must be completed through the official Vet360 website or platform.
➤ Vet360 reserves the right to reschedule, modify, or cancel appointments due to operational, safety, or professional availability reasons.
➤ Service prices displayed on the platform are subject to revision without prior notice.
➤ Payments must be completed using the approved payment methods available on the Vet360 platform.
➤ Additional charges may apply for emergency visits, extended service duration, special care needs, or last-minute requests.
➤ Cancellations must be initiated within the cancellation window specified at the time of booking.
➤ Refunds, where applicable, will be processed in accordance with Vet360’s refund and cancellation policy.
➤ No refunds will be provided for completed services or cancellations made beyond the permitted time frame.
➤ Pet owners are solely responsible for disclosing accurate medical history, allergies, and behavioral details of their pets.
➤ Pets must be safely restrained or supervised during service delivery when required to ensure safety.
➤ Vet360 and its service providers are not responsible for complications arising from undisclosed health or behavioral conditions.
➤ Vet360 does not offer emergency veterinary care services.
➤ In the event of a medical emergency, pet owners must immediately contact the nearest veterinary hospital or emergency clinic.
➤ Online veterinary consultations are advisory in nature and may require physical examination for accurate diagnosis and treatment.
➤ Vet360 acts strictly as a service facilitator and does not assume liability for the acts, omissions, or conduct of third-party professionals.
➤ Vet360 shall not be held liable for indirect, incidental, or consequential damages related to service usage.
➤ All platform content including logos, text, images, design elements, and branding are the exclusive intellectual property of Vet360.
➤ Unauthorized copying, reproduction, or distribution of Vet360 content is strictly prohibited.
➤ User data is collected, stored, and protected in accordance with Vet360’s Privacy Policy.
➤ Vet360 reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice.
➤ Continued use of Vet360 services after updates constitutes acceptance of the revised Terms and Conditions.
➤ These Terms and Conditions shall be governed and interpreted under applicable laws and regulations.
➤ For questions, concerns, or support, users may contact Vet360 through the official Contact Us section of the platform.