Refund Policy – Vet360

▸ Vet360 aims to provide transparent and fair refund practices for all pet care services booked through the platform.
▸ Refund eligibility depends on the type of service booked, timing of cancellation, and service status.
▸ Cancellations made within the permitted time mentioned during booking may be eligible for a refund.
▸ Cancellations made after the allowed time window may not qualify for a refund.
▸ No refunds will be provided for services that have already been delivered or partially completed.
▸ If a service provider is unavailable or a service is cancelled by Vet360, a full refund or rescheduling option will be offered.
▸ Refunds, where applicable, will be processed through the original payment method used during booking.
▸ Refund processing timelines may vary depending on the payment provider or bank.
▸ Any additional charges such as emergency fees, convenience fees, or special service charges are non-refundable unless stated otherwise.
▸ Product-related refunds for pet food or medicines are subject to verification of product condition and eligibility.
▸ Opened, used, or damaged products are not eligible for refunds.
▸ Refund requests must be raised through the Vet360 platform or official support channels.
▸ Vet360 reserves the right to approve or deny refund requests based on service usage and policy guidelines.
▸ In case of disputes, Vet360’s decision regarding refunds will be final.
▸ Vet360 may update this Refund Policy from time to time without prior notice.
▸ Continued use of Vet360 services implies acceptance of the updated Refund Policy.
▸ For refund-related queries or support, users can contact Vet360 through the Contact Us page.